Who do people trust more? Robots or humans?

October 21, 2019

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Organizations that are successfully deploying automation technologies should also look to expand the governance of and buy-in on automation. They can benefit from encouraging a truly enterprise-wide program and pursuing more advanced cognitive automation technologies. Structuring automation programs to be technology neutral will allow organizations to keep pace with the rapid advances being made, rather than rethinking their approach every time they adopt a new technology.

When properly implemented, RPA has resulted in “both significantly better ROI and operational efficiencies, but also marked improvement in strategic areas such as customer experience.

Why Planning Makes the Difference Between Failure and Success. Software Robotics, or Robotic Process Automation (RPA) promises to transform the cost, efficiency and quality of executing many of the back office and customer- facing processes that businesses rely on people to perform.

Many organizations are just beginning to explore the use of robotic process automation. As they do so, they would benefit from taking a strategic perspective. Bots can do much more than automate routine process steps. RPA can be a pillar of efforts to digitize businesses and to tap into the power of cognitive technologies.

Gen Z is the largest generation in global history. These young people are quite different from millennials—with a stronger work ethic and a more entrepreneurial spirit. For starters, 77% of Gen Z, who are between 14 and 21 years old, currently earn their own money through RPA work, a part-time job, or earned allowance. Twenty-four percent of Gen Zs plan to pay for college with personal savings, and 12% are already saving for retirement.

Employee experience takes center stage as RPA marches on across organizations. Across the eight interviews we conducted, we heard a consistent theme: employee experience is a top priority — and the introduction of RPA has been both a boon and, in some cases, a potential bane to the workforce. In our survey, 66% said RPA restructures existing work, enabling employees to have more human interactions, and 60% said RPA helps employees focus on more meaningful, strategic tasks. However, poorly managed RPA efforts will exacerbate existing fears in the workforce, spreading discontent and dissatisfaction, which will ultimately hit the bottom line. With RPA adoption accelerating, firms must take a broader view of automation efforts, keeping employees at the core as much as customers.

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RPA Tools attracts the highest concentration of RPA enthusiasts and business technology executives with unparalleled peer insight and expertise on automation, efficiency, and culture. Our readers gain key insights on self-awareness and confidence.